Getting Started
Admissions
A gentle, guided process — from your first enquiry to a warm welcome into the Juniper House family.
The Admission Process
Five simple steps
- 1
Enquiry
Reach out to our team to share your loved one's needs
- 2
Tour
Visit Orange Field or Cascade and meet our caregivers
- 3
Assessment
A full evaluation of medical and personal care needs
- 4
Care Plan
A personalised plan built around the resident
- 5
Move In
A warm welcome into the Juniper House family
A Gentle Reflection
Is it time to consider assisted living?
Some common signs families notice:
- Frequent falls
- Medication confusion
- Memory loss
- Social isolation
- Caregiver burnout
- Difficulty preparing meals
- Needing assistance with daily activities
“Choosing assisted living is not a step away from love — it is an act of love. It means making sure the people who cared for us are, in turn, cared for: safely, gently, and with dignity.”
Preparing for Move-In
What to bring
Clothing
- Everyday Clothing
- Nightwear
- Sweater
- Comfortable Shoes
- Slippers
Toiletries
- Toothbrush & Toothpaste
- Soap, Shampoo & Conditioner
- Hairbrush & Comb
- Lotion & Deodorant
- Tissues & Wet Wipes
- Denture Supplies
- Razor & Shaving Cream
- Nail Clippers
Medical Items
- Current Medications
- Glasses
- Hearing Aids
- Walking Aids
- Wheelchair (If Required)
Personal Items
- Family Photographs
- Favourite Blanket
- Books
- Small Radio
- Television (Optional)
- Mini Refrigerator (Optional)
- Bottled Water
Common Questions
Frequently Asked Questions
Yes, once the appropriate sign-out procedures have been completed.
Yes, meals can accommodate medical conditions and dietary requirements.
Yes, during designated visiting hours: 10:00 a.m. – 12:00 noon and 3:00 p.m. – 6:00 p.m.
Yes. Medication administration is part of our nursing team's daily care.
The caregiver immediately notifies the nursing supervisor, who assesses the resident and contacts the designated family member and physician. Whenever possible, care is managed safely within the facility; if hospital care is required, emergency medical services are contacted and the resident is transferred promptly.
Yes. Residents may continue seeing their own physician or choose to use physicians affiliated with Juniper House.
Yes. Dementia care is one of our core services.
Yes. Accommodation for couples is available, with pricing provided upon request based on room availability and care requirements.
Yes. Residents may bring televisions, mini refrigerators and personal belongings provided they do not create safety concerns or inconvenience another resident. In shared rooms, personal items must not interfere with the comfort of the roommate.
Take the First Step
Begin with a simple conversation.
Book a visit, or message us on WhatsApp — we'll guide you from there.